Lease FAQs


  • What are my options when it is time to renew my lease?

     At the end of your lease, you have your choice of three different options:

    • Purchase or lease a new vehicle
    • Purchase your leased vehicle for the price stated in your lease
    • Return your leased vehicle to your originating dealer*
      *If you have moved and are now residing more than 200 kilometres from your originating dealer, you may return the vehicle to a participating Ford Dealer.
      Be sure to contact the respective dealer for an appointment prior to vehicle return.

    For more information, please visit Lease-End or contact your local dealer.    

  • How do I purchase my leased vehicle?

    You can purchase your leased vehicle for the lease-end purchase price stated in your Lease Agreement (plus any applicable taxes and/or fees). For more information, visit Lease-End Purchase or contact your local dealer. 

  • Can I end my lease early?

    You may terminate your lease early by following the instructions contained in the "Voluntary Early Termination" section of your Lease Agreement located in Account Manager. If you require additional assistance, please contact us.

  • Can I transfer my lease?

    Please contact us for more information on a Transfer of Lease.

  • How many kilometres do I have in my lease?

    Log in to Account Manager and click on My Lease Info and/or view your original Lease Agreement to find the total allotted kilometres for your lease.

  • What happens if I exceed my kilometre allowance?

    Any kilometrage that exceeds the amount allowed on your contract is assessed a charge at lease-end. If you choose to purchase your vehicle at lease-end, you will not be charged for any additional kilometres. For more information about your kilometrage allowance, please contact your originating dealer or contact us.

  • Am I eligible for a payment extension?

    Under a lease extension, you can reduce the amount due for the current month(s) being extended, and get to keep the vehicle longer (based on the number of months extended). A payment extension is a service providing payment relief to assist in resolving a temporary financial burden. Accounts may be eligible to request and process an extension online. Please visit Account Manager to determine if your account is eligible. If you are unable to complete an extension online or the requested terms do not meet your needs, please contact Customer Service at 1-877-636-7346

  • Can I have a late charge waived?

    Please contact Customer Service, if you have a question concerning a later charge.

  • I am at the end of my lease and don't want to or am unable to return my vehicle yet. What options do I have?

    If you are at the end of your lease and the dealership is closed and/or you are unable to return your vehicle, please contact us at 1-877-636-7346 ext 35605 to make alternate arrangements.

  • I have automatic payments. Will an extension affect that?

    So long as the extension is processed at least two days before your automatic payment withdrawal date, Ford Credit will not process a payment for the monthly payment that you are extending.  Ford Credit will then resume automatic payments with your next payment due - there is no need to take any action.  Note that your next automatic payment will include any invoiced amount, so if there is an extension fee assessed, your next automatic payment will include such fee.

Contact Us

At Ford Credit, we're dedicated to making your financing experience as satisfying as possible. Choose from a variety of ways to contact us so that we can provide you with the information and answers you need.


Phone

1-877-636-7346 Monday-Friday, 7AM -8PM CT For the hearing impaired: Please contact 1-888-767-5996

Mail
If you need to send documents by mail, please contact us by phone or e-mail in order for us to provide the proper mailing address.

This page is for individual Ford Credit Customers.

For commercial vehicle fleets or leasing, please visit our Commercial Financing Page.