Customer Support & FAQs
You can find answers to all your Ford Credit questions here. If you can't find what you are looking for or
require further assistance, please contact us directly.
Browse FAQs
Lease FAQs
- What are my options when it is time to renew my lease?
- How do I purchase my leased vehicle?
- Can I end my lease early?
- Can I transfer my lease?
- How many kilometres do I have in my lease?
- What happens if I exceed my kilometre allowance?
- Am I eligible for a payment extension?
- Can I have a late charge waived?
- I have automatic payments. Will an extension affect that?
- I am at the end of my lease and don’t want to or am unable to return my vehicle yet. What options do I have?
Contact Us
At Ford Credit, we're dedicated to making your financing experience as satisfying as possible. Choose from a variety of ways to contact us so that we can provide you with the information and answers you need.
Phone
1-877-636-7346
Monday-Thursday, 7AM - 9PM CT
Friday, 7AM - 6PM CT
Saturday, 8AM - 2PM CT
For the hearing impaired: Please contact the Telecommunications relay service by dialing 711.
Mail
If you need to send documents by mail, please contact us by phone or e-mail in order for us to provide the proper mailing address.
This page is for individual Ford Credit Customers.
For commercial vehicle fleets or leasing, please visit our Commercial Financing Page.